The fine print, in plain English
Booking policy
All bookings are paid in full at the time of booking. 2-hour minimum. Bookings can't be cancelled or refunded, but you can reschedule free of charge with at least 24 hours' notice.
The rate
$105 an hour + GST. No surcharges. Minimum booking is two hours ($210).
Paying
Online bookings are paid in full when you book. That's what holds the time — nothing is confirmed until payment goes through. Please have materials ready or listed before arrival — time spent collecting materials is billable.
Cancelling
Bookings can't be cancelled or refunded. Once the time is booked it's blocked out and nobody else can have it.
Rescheduling
You can move your booking free of charge as long as it's more than 24 hours before the start time. Use the Manage booking link in your confirmation email — pick a new date and time, same hours, no extra charge. Inside 24 hours the booking can't be changed online; ring 0401 100 023 and we'll do what we can.
Unused time
You're booking a block of hours, not a single job. If we finish the list early the unused time isn't refunded — so have a spare job or two up your sleeve.
Bigger jobs
Anything over eight hours, a renovation, heritage work or a trip outside Melbourne metro isn't booked online. We come out, look at it and quote it — free.
Emergencies
Emergency make-safe is call-only, 24/7. Storm damage, break-ins, leaks, unsafe structures — ring 0401 100 023 any hour.